Contact Us

Where We Are

The Board is located at 505 University Avenue in downtown Toronto, just north of Dundas Street, on the east side of University Avenue. For attendance at any Board meeting or hearing and for the delivery of any document, please take the elevators to the second floor. Monitors mounted in lobby of the 2nd floor will direct you to your meeting or hearing, or you may seek direction from the receptionist on the floor.

The closest subway stop is St. Patrick station on the University line. Information about Toronto Transit Commission routes and maps is available at The Board does not provide any parking for those attending meetings or hearings. Should you choose to drive to the Board private parking garages are available in the area.

Mailing Address:

The Registrar
Ontario Labour Relations Board
505 University Avenue - 2nd Floor
Toronto, ON
M5G 2P1


Client Services

For general information about the Board and its services; case status, OLRB practices and procedures, obligations under the Board’s Rules etc.

With COVID restrictions, the OLRB's Client Service Representatives can be reached directly as follows:

Client Services Coordinator

Normand Roy - (416) 326-7474
                 cell - (416) 268-1748

Client Services Representatives

Marquita - (437) 331-7548
Felecia - (437) 788-1368

Local: 416-326-7500
Toll-free: 1-877-339-3335
Hearing Impaired (TTY): 416-212-7036
Hours of Operation: 8:30am -5:00pm

Office of Director Registrar

All questions/issues relating to all of the Board’s processes, Rules, hearings, scheduling, mediation meetings, votes, administrative practices, media inquiries, case and decision status

Director and Registrar
Catherine Gilbert – (416) 326-7500

Deputy Registrar
Ursula Boylan - (416) 347-2884

Executive Assistant:
Rosa Strano – (416) 432-8751

Case Processing

For questions regarding general file processing:

Michele Duncan – (416) 721-6216

Assistant Managers
Rosalia Abogado - (416) 917-6731
Erin Buchanan – (416) 902-7259

Mediation Services

For questions regarding: Mediation appointments/assignments, settlement/mediation meetings, votes and vote issues, mediation requests

Manager of Mediation Services
Travis Kearns – (647) 236-7574

Assistant Manager of Mediation Services
Paul Bozzo – (647) 966-0759

Natalie Abrahamse - (437) 522-5462

Board Solicitors' Office

For questions regarding: Application and interpretation of Rules of Procedure and practice before the OLRB; requests for subpoenas; interpretation of OLRB forms; media inquiries; case specific inquiries; judicial reviews; OLRB publications and "due diligence" searches (re sale of a business etc.).

Board Solicitors
Aaron Hart – (416) 326-7450
Andrea Bowker - (416) 326-7533

Library Services

OLRB Librarian

For questions/requests regarding copies of certificates, OLRB decisions and for general research and reference, contact the Ontario Workplace Tribunals Library Reference Desk at 416-314-3700.

For more information visit us at

Other MLITSD Services

Arbitration Awards - (416) 326-1300

Copies of Collective Agreements
– (416) 326-1260
Employment Standards general help line – (416) 326-7160; Toll-free 1-800-531-5551